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Other Ways to Book Your Appointment

  1. By Telephone:
    Call 01273 412585 during our opening hours.
  2. In Person: Visit reception during opening hours.

Our Appointment booking staff are very experienced and will ask for some details about the problem, please assist them by providing information, as you would expect this information is treated confidentially. Arrangements will be made for you to be seen by an appropriate member of our clinical team as soon as possible. If it is not essential for you to see a Doctor another clinician may be able to see you more quickly, often within 24 hrs.

Remember if you cannot make it – PLEASE cancel your appointment.

Click Here for further information

Urgent (Same Day) Appointments

Urgent appointments are for genuine emergencies that cannot wait until the following day. If your problem is not urgent have you considered alternative options such as booking an appointment for another day or if a minor ailment, a local Pharmacy or self-care?  There will only be sufficient time to discuss the one urgent problem with the Doctor or other clinician you see.

We have a process for assessing requests for urgent same day appointments, please see our Urgent Problems and Out of Hours page for information.

General Information

The doctors and nurses at this surgery work to an appointment system. We do not provide a walk-in service.

We operate an "assigned list" system which means that you will normally see "your" doctor with whom you are assigned, although it is possible to see any other doctors if you wish i.e. if you wish to see a doctor of the same sex.

Receptionists have been trained to ask for a few details to ensure we can help you in the most appropriate way.

Telephone Advice & Consultations

If you only need medical advice by telephone please call the Surgery:

  • You will be asked the reason why you need to speak to a GP, this is important and necessary to ensure we respond appropriately so please advise the appointment administrator.
  • Passing messages to a doctor - these may be acted upon, if appropriate, by an alternative skilled clinician who assists the doctors

Free Text Reminders

This service reminds you of an appointment via a text message. All registered patients are automatically opted into the service.

Please ensure if you wish to use this service we have your correct mobile telephone number and inform us as soon as possible if your number changes.

If you do not wish to subscribe please contact the surgery and inform reception that you wish to opt out.


If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. For further information please see our Chaperones policy.

Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Cancel Online using Systmonline:
    Cancel Your Appointment online using Systmonline.
  2. Cancel Online (Alternative Method - No Login Required):
    Cancel your Appointment Online.
  3. By Telephone:
    Please call us on 01273 412585.
  4. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.