Out of Hours & Urgent Problems


Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

How to Get Help when the Surgery is Closed

Out of hours services are available when the practice is closed (our opening times can be found here).

If you require urgent medical advice or assistance which cannot wait until we are next open, between 8am and 8:30am or 6pm and 6:30pm please telephone 01273 412585 and carefully listen to the information that you are given. After 6:30pm and before 8am please ring 111 (Out of Hours service).

Out of Hours support is provided via NHS 111 and IC24 and is staffed by fully trained health advisers and local GPs. You can get advice and, if necessary, a referral to a GP assessment at a local "out of hours" centre at the Royal Sussex County Hospital, Brighton, or a GP home visit if you are housebound.

Severe Injuries

The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department below:

IF YOU ARE UNSURE WHETHER YOU NEED TO ATTEND A&E PLEASE TELEPHONE 111

Royal Sussex County Hospital, Eastern Road, Brighton, BN2 5BE.

Telephone: 01273 696955 extension 64261

Also in the event of poisoning or overdose the attend A&E

Minor Injuries and Illnesses (Walk in Centre)

Surgery patients are free to use the Walk in Centre at:

Brighton Station Walk-In Centre (next to Brighton Station)
Aspect House, 84-87 Queens Road, Brighton, BN13XE
Telephone: 01273 203058
Website: www.brightonstationhealthcentre.nhs.uk

Anyone can use a walk-in centre - you do not need an appointment or to be registered with a GP. The walk in centre is staffed by experienced nurses and GPs and is open every day from 8am to 8pm, including all bank holidays. The centre offers a range of services including health information and treatment for a range of minor illnesses and injuries without having to make an appointment.

Urgent Problems during Surgery Hours

We will always see urgent cases the same day. When requesting an urgent appointment you will be added to your Doctor's call list. You will usually be called back within 1 hour. The Doctor will discuss your problem and if necessary arrange for you to attend the surgery. We cannot guarantee a Doctor of choice "on the day", you may need to see the first available Doctor and you may have to wait until the end of surgery to be seen.

Urgent appointments are for genuine emergencies that cannot wait until the following day. There will only be sufficient time to discuss the one urgent problem with the Doctor.

Other Sources of Advice (NHS 111)

What to do when my Medical Practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999

  • Call 999 for life-threatening emergencies such as:
  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111

Please only visit the A&E department if it is an emergency.