We offer a wide range of services and will always treat you with respect.
You have a right to receive medical care from a suitably qualified medical practitioner. This will usually be by appointment with your allocated or preferred doctor but may be with another Doctor or an alternative and appropriate professional such as a Nurse or Health Care Assistant.
We try to make sure that everyone is seen within 2 days and try to keep to time, but apologise if we occasionally run late.
You may request to be seen by a doctor of a specific gender or to have a chaperone pre- sent for intimate examinations although, on occasion, this may be by further appointment.
You have the right to refuse to be examined in the presence of a student.
Attending an appointment implies consent for examination or treatment. You may refuse this but a doctor may give essential treatment if a patient is considered to be incapable of understanding or giving consent.
You may be seen at home if you are unable to attend surgery for a particular reason. You may be asked about your circumstances and the doctor may decide that you should attend
the surgery instead.
Please help us to help you!
Please arrive on time and do not ask for urgent appointments for non-urgent problems
Please cancel appointments in advance if the problem has cleared or you cannot attend.
Please do not abuse telephone access to your doctor and keep telephone calls to the surgery to a minimum. Please do not telephone for test results or prescriptions.
Please follow the advice or guidance that you are given by your health care professional.
Please be considerate to the needs and feelings of other patients at the surgery.
Please treat all staff with respect and refrain from the use of abusive language or threatening behaviour. Violence or Abuse will not be tolerated and patients will be removed from the list if they behave in this way.
Further information on patients rights and responsibilities can be found in the NHS Constitution for England.
